Please note, we’re unable to refund the original shipping or return shipping costs.
Guitar Heron is a small business and returns are expensive, so please take care when ordering. If you wish to return an unwanted item, we will refund you for the product itself if it is in a resaleable condition. To make a return, please get in touch here.
Please note, we are unable to accept returns for products that have been used, soldered or altered in any way.
Faulty or Damaged Items.
If your order contains faulty or damaged items, please contact us here and we will be in touch to assist you.
Amending or cancelling an order.
We’re unable to amend or cancel orders after they’ve been placed. If you’ve made a mistake with your order, for example an incorrect delivery address or number of items, please contact us here as soon as possible and we will assist you.